Safety

Your natural lashes come first.

Lash extensions are safe when they're applied properly and damaging when they aren't. Here's exactly what that means, so you can judge any studio — including this one — on something more concrete than vibes.

The two ways lashes get damaged — and what we do about them

Weight, not length

The most common cause of damage is an extension that's too long or too heavy for the natural lash holding it. That lash gets dragged, weakens, and sheds early. We map every set to the strength of your own lashes — which sometimes means the dramatic set you asked for gets recommended a size down.

Isolation, every lash

The other cause is stickies: extensions glued across two or more natural lashes. Your lashes shed on different cycles, so a lash that's stuck to its neighbor gets pulled out before it's ready. Proper isolation takes longer and it's the difference between a set that grows out cleanly and one that leaves gaps.

Removal is a service, not a DIY

Picking or pulling extensions off takes your natural lashes with them. Professional gel removal takes about half an hour and costs a fraction of the months it takes lashes to grow back. If you want them off, come in.

Credentials & hygiene

What you should be able to expect anywhere

Work performed by a licensed esthetician, trained specifically in lash artistry.
Tools disinfected between every client; disposables are single-use and discarded in front of you.
Each station sanitized between appointments.
Free allergy patch tests before your appointment if you have sensitive eyes or a history of reacting to adhesives, bandages, or hair dye.
Low-fume, sensitive adhesive available on request.

If a studio can’t answer these questions plainly, that itself is an answer.

When we’ll turn the work away

We’d rather lose a booking than hand you a set you’ll regret. You’ll get an honest recommendation instead of the service you asked for if:

Your natural lashes are too sparse or damaged right now to carry extensions safely — we'll recommend a rest period, and a lift or tint in the meantime if you want something.
You want a set heavier than your lashes can hold. We'll show you the closest look we can do safely.
You've had a reaction to lash adhesive before and haven't patch tested. We'll test first, then book.
You have an active eye infection or irritation. That needs to clear before anyone touches your lashes.

Safety questions we get a lot

Will extensions damage my natural lashes?: Not when they're applied correctly. Damage comes from two things: extensions that are too long or too heavy for the natural lash they're attached to, and lashes that get glued together at the base. We weight every set to what your natural lashes can carry, and we isolate each lash so it can shed on its own natural cycle. If your lashes aren't in good enough shape for the set you're asking for, we'll tell you and recommend something lighter instead of taking the booking.
I had a bad experience at another salon. Can you help?: Yes, and this is a lot of what we do. Come in for a consultation first — we'll look at the condition of your natural lashes and tell you honestly where things stand. Sometimes the answer is a careful removal and a rest period before any new set, and if that's what your lashes need, that's what we'll recommend. We'd rather you leave with an honest answer than a booking you'll regret.
Does it hurt?: It shouldn't — most clients fall asleep. Your eyes stay closed the whole time and nothing touches the eye itself. If you feel any stinging or burning at any point, say so immediately and we'll stop. That's not something to push through.
I have sensitive eyes or allergies. Can I still get lashes?: Often yes, but tell us before you book so we can plan for it. We do a free allergy patch test ahead of your appointment, and we can use a low-fume, sensitive adhesive. If you've ever had a reaction to lash glue, adhesive bandages, or hair dye, mention it — that changes what we use. If you wear contacts, plan to take them out for the appointment.
What are your credentials, and how do you handle sanitation?: Work is performed by a licensed esthetician. Tools are disinfected between every client, disposables are single-use and thrown away in front of you, and each station is sanitized between appointments. We've been doing this in Norco since 2013.

All questions →

Still not sure? Ask us before you book.

Send us a message describing what happened last time, or what you’re worried about. We’ll tell you honestly whether we’re the right call — and if you should wait, we’ll say that too.

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